Support

One address, read by the person who builds the app.

Write to NinepocketsSupport@gmail.com. You will get a reply from a human, usually the same day.

What to send

• A screenshot of what went wrong. Most problems are fixed off one.
• The version: it is at the foot of Settings (for example v42.40), and on a phone the App Store or TestFlight build number too.
• Which sign-in you use (Google, Apple, the email link, or a pairing code), and whether it is the app from the App Store or the website.

Things you can do yourself

• Want the iPhone app? It is the same app with a camera that takes card after card: Nine Pockets on the App Store. Sign in with the same account and your cards are already there.
• Cards missing after a sign-in? Settings → Recover lists the last five copies of your collection and can put one back.
• The camera will not read a card? It needs a connection. Offline, the app says so at the top of every screen; everything else keeps working.
• Delete your account? Settings → the signed-in card → Delete my account. It names what goes and cannot be undone. Or write to the address above from the email you sign in with, and it is done for you.

Privacy is its own page, written to be read.